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How da99st Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your activity secure.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and correct dataCookie and device data clarity

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What We Collect and Why It Is Needed

da99st Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect three categories of information when you use your account. The first is identity and contact data — your name, email address and mobile number — which we need to verify your account and send you transaction confirmations. The second is payment data. When you

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deposit or withdraw via bKash, Nagad or Rocket, we log the transaction reference, the wallet number you used, and the amount. We do not store your full mobile banking PIN or password at any point. The third category is device and session data — your IP
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address, browser type and the pages you visited during a session. We use this to detect unusual login attempts and to keep your account secure. We do not sell any of this data to third parties. Data is retained for as long as your account remains
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active and for a further period required by applicable law. If you close your account, you can request deletion of personal data that is not subject to a legal retention obligation. Eligibility to use our platform and the rights available to you depend on your local
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law and the regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply standard security measures across your account and the data connected to it. Sensitive fields — including your linked bKash or Nagad wallet number — are encrypted in storage. Sessions are protected by OTP verification on login, and we flag repeat failed attempts before they reach a lockout threshold. Your privacy rights are real and actionable, not just a policy statement.

Encryption in Storage Account credentials and linked wallet details for bKash, Nagad and Rocket are stored using encryption. We do not hold plain-text payment credentials anywhere in our systems.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you visit. You can adjust cookie preferences in your browser settings at any time.

Data Retention Period We keep your account data for as long as your account is active. After closure, we retain only what applicable law requires, then delete or anonymise the remainder on a set schedule.

Your Right to Request Changes You can ask us to correct inaccurate data, restrict how we use it, or delete it where no legal obligation applies. Submit requests via live chat or email with your account mobile number.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team handles privacy requests directly. Use any of the channels below and include your registered mobile number so we can match your request to your account record without delay.

Team online

Live Chat

Start a live chat session from your account dashboard. State your request clearly and our team will confirm receipt and next steps within the same session.

Email Support

Send your data request to our support email address. Include your registered mobile number and the specific data action you need — access, correction or deletion.

Account Settings

Some data updates — like your registered mobile number for bKash, Nagad or Rocket — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on da99st

These are the questions we hear most often about how we handle account data, payment records and your rights as someone who uses our platform in Bangladesh. If your question is not here, our support team can answer it directly through live chat.

We collect your name, email address and mobile number at registration. Once you link a payment method, we also log transaction references for bKash, Nagad or Rocket deposits and withdrawals.

We do not sell your data. We share it only with payment processors required to complete your bKash, Nagad or Rocket transactions, and only to the extent needed to complete those transactions.

Submit a data access request through live chat or email. Include your registered mobile number so we can locate your record. We will respond with the information we hold on your account.

Yes. After your account is closed, you can request deletion of data not subject to a legal retention requirement. Contact support with your request and we will confirm what can be removed.

We use session cookies to maintain your login state and analytics cookies to see how the platform is used. You can manage or block cookies through your browser settings without losing account access.

Wallet numbers linked to your account are stored in encrypted form. We never store your mobile banking PIN or full authentication credentials — only the wallet reference needed to process transactions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How da99st Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy on da99st

01 What personal data does da99st collect when I open an account?

02 Does da99st share my data with third parties?

03 How can I see the data da99st holds on my account?

04 Can I ask da99st to delete my personal data?

05 How does da99st use cookies on the site?

06 Is my bKash or Nagad wallet number stored securely?

Privacy Policy

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